Sensitivity Training: Webinar

Sensitivity Webinar Register-$450

"The assignments and discussions help participants take ownership of their responsibility to honor boundaries in private and public spaces."

The course is tailored for individuals who desire to improve their ability to build relationships in the context of gender and ethnic diversity. The content is tailored to your organization's requirements. We use a 4-plus-1 competency framework to help participants identify and practice the skills, behaviors, and attitudes of individuals who honor boundaries in public and private spaces. Read more...

 

Formation Sensibilité

Le cours est conçu pour les professionnels qui souhaitent améliorer leur capacité à établir des relations dans le contexte de la diversité des sexes et des ethnies. Le contenu est adapté aux besoins de votre organisation. Pour accéder une démonstration, cliquez ici >> Lire la suite...

Webinar Registration

 

 

Sensitivity Training: Self-study

self-study demo

Register-self-study - $295

Cours en linge

Pour accéder une démonstration, cliquez ici

S'INSCRIRE - 295$

Sensitivity Training: in Class/en Classe


Sensitivity Training: Valuing Confidentiality and Patient Boundaries

The customized one-on-one 5-hour instructor led webinar will help participants build their inclination to make good faith choices when dealing with the information of those in care and to be consistently respectful of boundaries.

Read more...

Sensitivity for Health Professionals - Register Now


Racial Sensitivity: Webinar

120-min REGISTER |  60-min REGISTER

The course should be understood in the context of business ethics or corporate decency both philosophically and practically.

The pull of the status quo should never be underestimated both in its benefits and costs. Racial sensitivity questions the status quo and supports the pursuit of organizational decency. Racial sensitivity is not an anathema to the freedom to pursue the greatest good for the greatest number.

The pursuit of profit can be connected with the pursuit of decency where decency means removing the limiting beliefs and values that hinder the benefits of diversity - innovation and the capacity to speak authentically to a wider market. The mini-course is delivered as a 60-minute and 120-minute interactive webinar and is available as a self-study or an in-house trainer format. MORE...


Sexual Harassment Training: Webinar/Self-study

The two hour session is offered as a webinar and self-study course. The course is also available in a 5-hour format and can be tailored to meet the needs of prescribed professional learning or remediation mandated by a standards body.

The course is inquiry-driven in order to spur engagement with the content. A key inquiry question for participants is as follows: "How could the concept of boundaries help me create a more respectful, professional and inclusive environment?"

 

Customer Service: The big 5 competencies

The training is based on the philosophy that the common denominator in any organizational community is RELATIONSHIPS. The workshop will give you some practical tools and techniques that will help you improve your ability to build relationships with customers using the big 5 competencies. The entry points of the webinar are as follows:

DEVELOPING A THOUGHTFUL CUSTOMER SERVICE PERSONA

Learning Objective

understand how to use the big 5 skills for outstanding customer service

Learning Outcome

develop thoughtful relationships with customers based on an understanding of the big 5

Topics:

  • Introduction, agenda and outcomes
  • The big five competencies
  • Do I know the big picture?
  • Do I know how to establish an authentic connection?
  • Do I know how to deliver timely, accurate, and thorough service?
  • Do I know how to value and respond to unique needs?
  • Do I know how to repair and strengthen customer relationships?
  • Your action plan

in class - customer service

A facilitated group session that will help your team adjust and align practice with your organization's core values. Outstanding customer service involves some simple common sense attitudes and behaviors.

webinar - customer service

A facilitated group or 1-on-1 webinar that will help you or your team adjust and align practice with your organization's core values. Outstanding customer service involves some simple common sense attitudes and behaviors. Participants engage with each topic through reflective inquiry which means the course is not a lecture or a collection of pithy tips.Two ways to attend:

  • Group starting at $25 per person - contact us

self-study (3 hrs) - customer service

The self-study program contains the same content as the webinar with asynchronous interaction between you and the facilitator. Participants are required to thoughtfully engage with the content through written responses, an explicit statement of their goal, and an action plan.

The self-study program can be used to engage a team or your whole company in building competency for outstanding customer service.

Three ways to use the self-study program:

  • 1-on-1 training - $155 Self-Study Registration - Customer Service
  • group training with team discussions led by specific group members - starting at 20 per person
  • add custom content that reinforces existing codified core values

 


Managing emotions webinar (anger management)

Webinar Registration - Managing Emotions

The training is based on the philosophy that personal growth comes when we take ownership of and set boundaries on our behavior. In addition, relationships work best when individuals focus on the impact of their behavior rather than intent.

The workshop will give the attendee some practical tools and techniques that will improve their ability to manage and express their emotions in a way that:

  • recognizes the power of emotions to create a hostile environment;
  • discerns (detects with the senses) the emotional boundaries (property line) of others;
  • reflects a professional persona.

Read more...


Customer Service:
The big 5 competencies

The common denominator in any organizational community is RELATIONSHIPS. The workshop will give you some practical tools and techniques that will help you improve your ability to build relationships with customers using the big 5 competencies.

Read more..


Professional Boundaries - Webinar & Self-study

Webinar Registration  | Self-Study Registration  

We use a 4-plus-1 competency-based framework to define the skills, behaviors, and attitudes of people who honor professional boundaries.

Four features of the framework are ideal behaviors and traits of an individual working in a team context. The additional competency is unique to your organizational context and role. It is a skill, behavior, or attitude that would help you to be a part of or create a community that works effectively to achieve the overall goals and values of your organization.

Course objectives

  • Encourage virtuous behavior in public spaces by helping you to pay strict attention to professional boundaries;
  • Instill and/or renew a higher level of commitment to adhere to professional standards in lean and rich communication channels;
  • Defend your personal and collective image, identity, and reputation by focusing on impact and not intent.

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