The self-study course incorporates much of the elements of the in class and webinar content with asynchronous feedback from a facilitator.
Regardless of the format you choose, the training session is divided into three parts, Awareness, Analysis and Action and can be tailored to meet your specific needs.
The Awareness and Analysis sections will help you uncover unconscious insensitivity. Self-awareness, through guided reflection, is an important step in developing a social and emotionally intelligent practice.
In a free and democratic society, no one has the right to tell you what to think. However, organizations have a legal right to set boundaries on your behavior. Because your beliefs and expectations affect your interaction with clients, coworkers and students, it is important to bring them into conscious awareness and take steps to mitigate their influence. The end goal of the introspective process is to help you in working with “others” who may be outside your comfort zone.
The Action section provides you with tools to communicate effectively in a supportive and sensitive manner in order to deliver the highest service possible.
The self-study format includes a special module for teachers, team leads, supervisors and managers that will help in taking a more measured and sensitive response when dealing with poor performers.
At the close of the workshop, you will develop a Personal Action Plan. An Action Plan is a list of tasks that you have to carry out to achieve an objective. It differs from a To Do List in that it focuses on the achievement of a single goal. Wherever and whenever you want to achieve something, draw up an action plan. This allows you to concentrate on the stages of that achievement, and monitor your progress towards it.
- Course overview
- Civil behavior in public spaces - video reflection
- Your goal
- Key concepts
- Boundaries in public spaces
- Professional boundaries
- Legal boundaries
- Sexual boundaries
- Theory of implicit bias
- Anti-sexism and anti-oppression
- Three ingredients for action
- Five skills for building rapport
- Humor: Reflecting on its value
- A measured response
- Personal next steps (action plan)
The workshop will give you some practical tools and techniques that will improve your ability to:
- Communicate effectively in a supportive and sensitive manner;
- Understand the factors that drive your behavior;
- Cultivate personal respect for differences.