Overall Purpose 

1. Develop mindful habits in all aspects of service in a diverse climate.
2. Master the skills, behavior and attitude of a person who builds authentic connections with individuals across cultures (or outside their comfort zone).

Big ideas:  

1. Unconscious bias (simple stories) hinders the creation of authentic connections with colleagues, customers, clients, and anyone you interact with.
2. You can mitigate the impact of unconscious bias (value and respect others) by associating positive images and words with customers outside your comfort zone.
3. Unconscious bias prevents us from seeing the big picture or discerning  the impact of our behavior.