"The assignments and discussions help participants take ownership of their responsibility to make where they work a great place to be."


SENSITIVITY TRAINING - Instructor led webinar

The instructor led webinar is a one-on-one 5-hour course or a 2 to 4-hour group session. The one-on-one webinar can be split into two sessions lasting only 2.5 hours each. Webinar participants have completed the training in one-day or spread over one or more days. If split into two parts, we recommend each session be held on contiguous days or completing the course within one week. The sessions are scheduled at your convenience. We also provide a certificate of completion and a basic reporting of the session at no extra cost. Because the discussions within the course are confidential, the report is not a transcript and only outlines the content covered as well as the participants commitment to action.

Because of the interactive nature of the course, webinar participants can't hide. They must interact with the facilitator. The success of the program is driven by our focus on requiring participants to commit to taking ownership of their attitudes and behaviors. In addition, we suggest requiring attendees to take notes using a PDF notebook that we provide free of charge or using their own resources.

Click here to find an open, confidential, one-on-one time slot based on your time zone or use the link below to register. 

Webinar Demo Content

cost: 405 + tax





Regardless of the format you choose, the training session is divided into three parts, AwarenessAnalysis and Action and can be tailored to meet your specific needs.

Awareness and Analysis sections will help participants uncover unconscious insensitivity. Self-awareness, through guided reflection, is an important step in developing a social and emotionally intelligent practice.

In a free and democratic society, no one has the right to tell you what to think. However, organizations have a legal right to set boundaries on employee behavior. Because our beliefs and expectations affect our interaction with clients and coworkers, it is important to bring them into conscious awareness and take steps to mitigate their influence. The end goal of the introspective process is to aid participants in working with “others” outside their comfort zone.

The Action section provides participants with tools to communicate effectively in a supportive and sensitive manner in order to deliver the highest service possible.

In the self-study and webinar format, the section also includes a special module for teachers, team leads, supervisors and managers that will help them take a more measured and sensitive response when dealing with poor performers.

At the close of the workshop, the facilitator will guide you in developing a Personal Action Plan. An Action Plan is a list of tasks that you have to carry out to achieve an objective. It differs from a To Do List in that it focuses on the achievement of a single goal. Wherever and whenever you want to achieve something, draw up an action plan. This allows you to concentrate on the stages of that achievement, and monitor your progress towards it. 


  • Professionals who desire to improve their ability to build relationships in the context of diversity;
  • Those who wish to become more effective at promoting gender and ethnic sensitivity in line with their organization's policy;
  • Individuals involved in direct sales, client relations or managing a diverse staff base 


The workshop will give you some practical tools and techniques that will improve your ability to:

  • Communicate effectively in a supportive and sensitive manner;
  • Understand the factors that drive your behavior;
  • Cultivate personal respect for differences.
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