Sensitivity Training: Confidentiality and Patient Boundaries
The training is a customized one-on-one 5-hour instructor led webinar focused on helping individuals build their inclination to make good faith choices when dealing with the information of individuals in care and to be consistently respectful of boundaries.
Personal growth comes when we take ownership of and set boundaries on our behavior and focus on impact rather than intent when working with individuals in care and their information.
The workshop gives participants some practical tools and techniques that will improve their ability to make choices that:
- Values confidentiality; and
- Respects the legitimate interest of stakeholders to have their personal information protected.
In addition, the attendee will gain some practical tools and techniques that will improve their ability to engage in communication with coworkers, clients, and adults in care that:
- supports them appropriately;
- discerns the boundaries (property line) of others;
- honors professional boundaries.
The facilitator is tasked with helping participants through the process of thinking about and examining their beliefs, feelings, and observations in order to not only build self-awareness but also to develop depth of thinking with respect to the impact of their behavior on others.
MODULE 1 - LIVING THE PRINCIPLE OF PRIVACY
explore the factors that lead to making good faith choices
acknowledge the need to make honest good faith choices when dealing with patient data and boundaries
Introductions, agenda, and outcomes
What is my goal?
What is professionalism?
Confronting trust and confidentiality in everyday life
Building the capacity to think impact
- how will my choice in handling data affect my credibility and reputation?
Behavioral boundaries – knowing what is acceptable when dealing with personal identifiable information
Values exploration: A model of human behavior
My values statement: Thinking impact
Using values to foster understanding with those in care
Steps to making good faith choices
MODULE 2 - THE LAW & THE POWER OF WORDS
understand the power of words to create a toxic care environment
choose words and actions that create a respectful care environment
Workplace boundaries: Legal boundaries
A theory of personal bias
Creating a climate of inclusion in a care environment
MODULE 3 - BUILDING AN ATTITUDE OF RESPECT FOR PRIVACY AND BOUNDARIES
explore practical strategies for building a persona that values confidentiality, communicates effectively with others, and respect their physical, emotional and psychological boundaries.
tap into the triggers that could lead to compromising confidential data; build rapport with others while maintaining professional boundaries; develop a personal action plan
Five strategies for building professional rapport with coworkers, clients, and adults in care
Three skills for building a persona that values privacy
Skill 1: Master the context that leads to poor choices when dealing with private information and boundaries
Developing the right attitude – Taking control of your inner voice
Skill 2: Shifting your focus
Valuing stakeholder’s private information
Skill 3: Responding to pressure
Making ethical choices with the long game in mind
Your personal development action plan – How can I establish boundaries around my behavior that respects private information?
How will I regulate my own behavior?