Overall Purpose
- Develop mindful habits in all aspects of service in a diverse climate.
- Master the skills, behavior and attitude of a person who builds authentic connections with individuals across cultures (or outside their comfort zone).
Big ideas:
- Unconscious bias (simple stories) hinders the creation of authentic connections with colleagues, customers, clients, and anyone you interact with.
- You can mitigate the impact of unconscious bias (value and respect others) by associating positive images and words with customers outside your comfort zone.
- Unconscious bias prevents us from seeing the big picture or discerning the impact of our behavior.
Webinar (3-hour)
The webinar is conducted in two parts and can be scheduled at times convenient to you. Please contact us for group rates. Download a sample curriculum PDF.
Cost: $390
Click to Register for the - Unconscious Bias Training webinar