The training is based on the philosophy that personal growth comes when we take ownership of and set boundaries on our behavior. In addition, relationships work best when individuals focus on the impact of their behavior rather than intent.
The workshop will give the attendee some practical tools and techniques that will improve their ability to manage and express their emotions in a way that:
- recognizes the power of emotions to create a hostile environment;
- discerns (detects with the senses) the emotional boundaries (property line) of others;
- reflects a professional persona.
webinar - workplace violence
A facilitated 1-on-1 webinar - $375 plus HST/GST (3 hrs) - Register using a credit card or invoice
MODULE 1 – AWARENESS
understand the power of emotions to create a hostile work environment
acknowledge the need to set boundaries on their own emotions and behavior
What makes you angry?
Thinking Impact - how do others see me?
Behavioral boundaries - what's acceptable?
Steps to emotional intelligence
MODULE 2 – MANAGING EMOTIONAL, VERBAL, AND PHYSICAL BOUNDARIES
communicate effectively with others in a way that respects their physical, emotional and psychological boundaries and avoids harassment or violence.
develop A+ self-talk that leads to positive choices when dealing with emotionally difficult situations;
set appropriate boundaries with others through the use of a dialogue skill set
Three skills for managing anger and maintaining professional boundaries
Skill 1: Master the context by managing your attitude
Developing an A+ attitude – Taking control of your inner voice
Skill 2: Shifting your focus
Let’s not go to war: Setting boundaries through dialog
Skill 3: Respond with respect
Finding a solution: The Iceberg of conflict
Your personal development action plan – How can I establish boundaries around my behavior that is respectful?
How will I regulate my own behavior?