Self-Study Registration - Customer Service

Self-Study Registration - Customer Service

The self-study program contains the same content as the webinar with asynchronous interaction between you and the facilitator. Participants are required to thoughtfully engage with the content through written responses, an explicit statement of their goal, and an action plan.


DEVELOPING A THOUGHTFUL CUSTOMER SERVICE PERSONA
Learning Objective: understand how to use the big 5 skills for outstanding customer service


Learning Outcome: develop thoughtful relationships with customers based on an understanding of the big 5


Are you registering for someone else?


Answer "NO" to the question - Is the name above the person taking the course.

The price of the course includes HST/GST.