Sensitivity Training

Confidential tailored training:

Breakview Training provides tailored workshops that create learning through dynamic discussions, guided practice, and the strategic use of assessment of learning. In addition, the format conveys the course information through guided reflection exercises, and several audio-visual segments.

The proven format maximizes both the amount learned and the likelihood that you will successfully apply the course content.

From start to finish, the focus is on developing a personal action plan in order to solidify your commitment to an informed sensitive practice or authentically responsible conduct. The course is built around the most up-to-date research in the areas of social and cultural psychology, as well as cognitive ecology.

The workshop is delivered in three formats: in class, webinar and self-study



We use a competency-based framework to define the skills, behaviors and attitudes of people who honor personal and professional boundaries. It is a 4-plus-1 model. Four features of the framework are ideal behaviors and traits of an individual working in a professional context. The additional competency is unique to your organizational context and role. It is a skill, behavior, or attitude that would help you to be a part of or create a community that works effectively to achieve the overall goals and values of your organization.

The discussions, models, and activities are designed to help participants think impact and to commit to authentically responsible conduct through:

  1. Self-awareness in order to manage self when dealing with visible and invisible differences;
  2. Unbiased processing;
  3. Appropriate self-disclosure; and
  4. Aligning personal values with organizational and community standards.

in Class locations: Boston, Chicago, New York, Philadelphia, Cherry Hill (NJ), Virginia/Washington

Instructor led webinar (1-on-1):

We offer a premium product that is designed to engage the learner in the process of reflection. The assignments and discussions are designed to help participants take ownership of their responsibility to make where they work a great place to be. 

The instructor led webinar is a one-on-one 5 hour course split into 2 sessions lasting only 2.5 hours each. Webinar participants have completed the training in one-day or spread over one or more days. The sessions are scheduled at your convenience and can be held as a one-on-one or group session. We also provide a basic reporting of the session at no extra cost.

Because of the one-on-one nature of the course, webinar participants can't hide. They must interact with the facilitator. The success of the program is driven by our focus on requiring participants to commit to taking ownership of their attitudes and behaviors. In addition, we suggest requiring attendees to take notes using the notebook that we provide free of charge.

Benefits of using the webinar:

  1. Because of the one-on-one nature of the webinar, participants can't hide.
  2. Flexible dates and times
  3. Confidential one-on-one
  4. Action plan oriented
  5. Interactive content

You can register now:
Diversity & Sensitivity Webinar - Register Now

Register now using RegOnline 


How to use the self-service booking calendar



Because learning is a social process and each learner has unique needs, self-study participants are never left alone. A facilitator will always be there to provide confidential help along the way. The fancy term for the help we provide is scaffolding. Over the past 4 years, self-study participants have completed the course in 7 hours, with some participants choosing to complete it in 1 day or over the course of a week. 

We recommend that self-study participants download the fillable PDF reference workbook on the course homepage. The self-study workbook is a great way for participants to keep track of the big ideas of each module as well as their personal reflection. 

Click here to view the introduction to the self-study Sensitivity & Diversity Training demo.

You can register now:
Self-study Diversity & Sensitivity - Register using our website


Course Outline:

Regardless of the format you choose, the training contains three main concepts, Awareness, Analysis and Action. The course can be tailored to meet your specific needs.

Awareness and Analysis sections will help participants uncover unconscious insensitivity (implicit bias). Self-awareness, through guided reflection, is an important step in developing a social and emotionally intelligent practice.

In a free and democratic society, no one has the right to tell you what to think. However, organizations have a legal right to set boundaries on your behavior. Yet, because our beliefs and expectations affect our interaction with clients and coworkers, it is important to bring them into conscious awareness and take steps to mitigate their influence. The end goal of the introspective process is to aid participants in working with “others” outside their comfort zone.

The Action section provides participants with tools to communicate effectively in a supportive and sensitive manner in order to deliver the highest service possible.

All formats include a special module for teachers, team leads, supervisors and managers that will help them take a more measured and sensitive response when dealing with poor performers.

At the close of the workshop, the facilitator will guide you in developing a Personal Action Plan. An Action Plan is a list of tasks that you have to carry out to achieve an objective. It differs from a To Do List in that it focuses on the achievement of a single goal. Wherever and whenever you want to achieve something, draw up an action plan. This allows you to concentrate on the stages of that achievement, and monitor your progress towards it.


  1. Individuals who desire to improve their ability to build relationships in the context of diversity;
  2. Those who wish to become more effective at promoting gender and ethnic sensitivity in line with their organization's policy;
  3. Individuals involved in direct sales, client relations or managing or working with a diverse staff or student base


The workshop will give you some practical tools and techniques that will improve your ability to:

  1. Communicate effectively in a supportive and sensitive manner by thinking impact and avoid focusing on your intent;
  2. Understand and mitigate the impact of negative images and words that drive your behavior (implicit bias);
  3. Cultivate personal respect for differences in order to include rather than exclude others.


breakview training

t: 866.377.0165