Course Outline (in Class & webinar):

Regardless of the format you choose (in class or webinar), the training session contains three concepts, Awareness, Analysis and Action. The course can be tailored to meet your specific needs.

The Awareness section will help you uncover unconscious insensitivity (implicit bias). Self-awareness, through guided reflection, is an important step in developing a social and emotionally intelligent practice.

In a free and democratic society, no one has the right to tell you what to think. However, organizations have a legal right to set boundaries on your behavior. Because your beliefs and expectations affect your interaction with clients, coworkers and students, it is important to bring them into conscious awareness and take steps to mitigate their influence. The end goal of the introspective process is to aid you in working with “others” outside your comfort zone.

In the Analysis section, we explore the legal boundaries specific to your jurisdiction that should inform professional conduct.

The Action section provides you with tools to communicate effectively in a supportive and sensitive manner in order to deliver the highest service possible.

In all formats, the Action section also includes a special module for teachers, team leads, supervisors and managers that will help them take a more measured and sensitive response when dealing with poor performers.

At the close of the course, the facilitator will guide you in developing a Personal Action Plan. An Action Plan is a list of tasks that you have to carry out to achieve an objective. It differs from a To Do List in that it focuses on the achievement of a single goal. Wherever and whenever you want to achieve something, draw up an action plan. This allows you to concentrate on the stages of that achievement, and monitor your progress towards it.

Agenda

Module 1 - Awareness

1. Introduction and minds-on activity
2. Big ideas of the course (enduring understandings)
3. My learning goal
4. The four-plus-one competency model
5. Professional boundaries & Responsible conduct
6. Professionalism
7. Values and thinking impact: A simple model of human behavior
8. Using values to build productive relationships
9. Communicating the why
10. How can I be real and not offend?
11. A pathway to sensitive practice
12. Your personal narrative & Quick writes assessment of learning

Module 2 - Analysis

1. How the legal boundaries inform respectful conduct
2. The H.B.R.C. model and scenarios: A framework for thinking impact not intent 
3. Boundaries communication
4. Humor: Reflecting on its value and purpose
5. Sexual harassment
6. Anti-sexism and anti-oppression
7. A theory of bias: Developing a thoughtful and reflective practice
8. The power of encouragement: Creating a positive group climate

Module 3 - Action

1. Five skills for building trusting relationships
2. Discerning the emotional temperature of an interaction
3. Dialog skills
4. Iceberg nature of conflict
5. Attitude is everything (seeing challenges as opportunities)
6. Speaking truth to power
7. The iceberg of conflict
8. A measured response to poor performers
9. Team politics
10. Personal action plan & My plus-1 competency

WHO SHOULD ATTEND?

1. Individuals who desire to improve their ability to build relationships in the context of diversity;
2. Those who wish to become more effective at promoting gender and ethnic sensitivity in line with their organization's policy;
3. Individuals involved in direct sales, client relations or managing or working with a diverse staff or student base

WORKSHOP BENEFITS:

The workshop will give you some practical tools and techniques that will improve your ability to:

1. Communicate effectively in a supportive and sensitive manner by thinking impact and not intent;
2. Understand and mitigate the impact of negative images and words that drive your behavior (implicit bias);
3. Cultivate personal respect for differences in order to include rather than exclude others.

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t: 866.377.0165