Regardless of the format you choose, the training session is divided into three parts, Awareness, Analysis, and Action and can be tailored to meet your specific needs.
The Awareness section will help you uncover unconscious insensitivity. Self-awareness, through guided reflection, is an important step in developing a social and emotionally intelligent practice.
In a free and democratic society, no one has the right to tell you what to think. However, organizations have a legal right to set boundaries on your behavior. Because our beliefs and expectations affect our interaction with clients, coworkers and students, it is important to bring them into conscious awareness and take steps to mitigate their influence. The end goal of the introspective process is to aid you in working with “others” outside your comfort zone.
In the Analysis section, we explore the legal boundaries specific to your jurisdiction that inform professional conduct.
The Action section provides you with tools to communicate effectively in a supportive and sensitive manner in order to deliver the highest service possible.
In all formats, the section also includes a special module for teachers, team leads, supervisors and managers that will help them take a more measured and sensitive response when dealing with poor performers.
At the close of the workshop, the facilitator will guide you in developing a Personal Action Plan. An Action Plan is a list of tasks that you have to carry out to achieve an objective. It differs from a To Do List in that it focuses on the achievement of a single goal. Wherever and whenever you want to achieve something, draw up an action plan. This allows you to concentrate on the stages of that achievement, and monitor your progress towards it.
Module 1 - Awareness
- Professional boundaries
- Values: A simple model of human behavior
- Using values to build productive relationships
- How can I be real and not offend?
- A pathway to sensitive practice
- Your personal narrative
Module 2 - Analysis
- Legal boundaries
- The H.B.R.C. model and cases
- Boundaries communication
- Humor: Reflecting on its value
- Sexual harassment
- A theory of bias
Module 3 - Action
- Five skills for building trusting relationships
- Discerning the emotional temperature of an interaction
- Dialog skills
- Iceberg nature of conflict
- Attitude is everything
- A measured response to poor performers
- Team politics
- Personal action plan
WHO SHOULD ATTEND?
- Individuals who desire to improve their ability to build relationships in the context of diversity;
- Those who wish to become more effective at promoting gender and ethnic sensitivity in line with their organization's policy;
- Individuals involved in direct sales, client relations or managing or working with a diverse staff or student base
- The workshop will give you some practical tools and techniques that will improve your ability to:
- Communicate effectively in a supportive and sensitive manner;
- Understand the factors that drive your behavior;
- Cultivate personal respect for differences.