Instructor Led Webinar outline

 

We use a 4-plus-1 competency framework to help you identify and practice the skills, behaviors, and attitudes of individuals who honor boundaries in public and private spaces.

Regardless of the format you choose (in Class or webinar), the training session is divided into three big concepts, Awareness, Analysis and Action and can be tailored to meet your specific needs.

The Awareness and Analysis sections will help you uncover unconscious insensitivity. Self-awareness, through guided reflection, is an important step in developing a social and emotionally intelligent practice.

In a free and democratic society, no one has the right to tell you what to think. However, organizations have a legal right to set boundaries on your behavior. Because your beliefs and expectations affect your interaction with clients, coworkers and students, it is important to bring them into conscious awareness and take steps to mitigate their influence. The end goal of the introspective process is to help you in working with “others” who may be outside your comfort zone.

The Action section provides you with tools to communicate effectively in a supportive and sensitive manner in order to deliver the highest service possible.

At the close of the in class and webinar session, you will be asked to name  your "+1" skill, behavior, or attitude. It is a skill, behavior, or attitude that would help you to be a part of building and sustaining healthy social spaces.

All three formats include a special module for teachers, team leads, supervisors and managers that will help in taking a more measured and sensitive response when dealing with poor performers.

At the close of the workshop, the facilitator will guide you in developing a Personal Action Plan. An Action Plan is a list of tasks that you have to carry out to achieve an objective. It differs from a To Do List in that it focuses on the achievement of a single goal. Wherever and whenever you want to achieve something, draw up an action plan. This allows you to concentrate on the stages of that achievement, and monitor your progress towards it. 

 

Module 1  Awareness: Developing a thoughtful persona

  • Toxic communication in public spaces - video reflection
  • Boundaries and professional conduct
  • Using values to think impact
  • How can I be real and not offend?
  • The pathway to respectful practice

Module 2  Analysis: The legal boundaries and creating a climate of inclusion

  • How the legal boundaries inform conduct
  • The H.B.R.C. model: A framework for thinking impact
  • Sexual harassment
  • Humor: Reflecting on its value
  • Anti-sexism and anti-oppression
  • A theory of implicit bias
  • Micro-affirmations: The power of encouragement
  • Boundaries of communication

Module 3  Action: Managing boundaries

  • Five skills for building professional rapport
  • Reading the face: Listening to the emotional subtext of an interaction
  • Attitude is everything model
  • Speaking truth to power
  • Conflict as an iceberg
  • A measured response to poor performers
  • Dealing with team politics
  • Personal action plan & My plus-1

WORKSHOP BENEFITS:

The workshop will give you some practical tools and techniques that will improve your ability to:

  • Communicate effectively in a supportive and sensitive manner by thinking impact and not intent;
  • Understand and mitigate the impact of negative images and words that drive your behavior (implicit bias);
  • Cultivate personal respect for differences in order to include rather than exclude others.




Self-study - on demand

Because learning is a social process and each learner has unique needs, self-study participants are never left alone. A facilitator will always be there to provide confidential feedback along the way. The fancy term for the help we provide is scaffolding. Over the past 4 years, self-study participants have completed the course in 4.5 hours, with some participants choosing to complete it in 1 day or over the course of a week.

We recommend that self-study participants download the fillable PDF reference workbook on the course homepage. The self-study workbook is a great way for participants to keep track of the big ideas of each module as well as their personal reflection.

 

COURSE CURRICULUM

Awareness

  • Course overview
  • Civil behavior in public spaces - video reflection
  • Your goal
  • Key concepts
  • Boundaries in public spaces
  • Professional boundaries

Analysis

  • Legal boundaries
  • Sexual boundaries
  • Theory of implicit bias
  • Anti-sexism and anti-oppression
  • Three ingredients for action

Action

  • Five skills for building rapport
  • Humor: Reflecting on its value
  • A measured response
  • Personal next steps (action plan)

 

COURSE BENEFITS:

The workshop will give you some practical tools and techniques that will improve your ability to:

  • Communicate effectively in a supportive and sensitive manner;
  • Understand the factors that drive your behavior;
  • Cultivate personal respect for differences.

Racial Sensitivity

The training is based on the philosophy that the common denominator in any organizational community is RELATIONSHIPS. Organizational relationships work best when individuals focus on the impact of their behavior rather than intent in their service and practice. 

The workshop will give attendees an anti-oppression tool box for assessing the content of their humor or general communication that may connote or denote a devaluation of a person’s dignity and worth because of their race or ethnic identity.

The facilitator is tasked with helping individuals through the process of internalizing their bias-disruption tool box and build self‐awareness with respect to assessing the impact of their behavior on others who identify as black.

Two Webinar Formats

60-minutes and 90-minutes

Agenda – 60-minutes

Module 1 – Exposing our simple-single stories

  1. Course overview (5 min)
    The lesson introduces the concept of oppression and encourages participants to look for at least four words, three questions, two values, and one idea that they can add to their anti-oppression tool box.  
  2. Avoiding Simple-Single Stories (10 min)
    The minds on activity supports participants in digging deep to unpack the simple-single stories that support overt prejudice and subtle forms of oppression called microaggressions.
  3. Explicit vs. Implicit bias (25 min)
    The lesson explores the working of implicit bias and the ladder of inference that supports and anti-oppression stance. Participants uncover four ways to mitigate the effect of personal bias that is rooted in the simple-single stories we have of those who are outside our zone of comfort. At the close of the lesson, participants will have 70% of the required items for their anti-oppression tool box.

Module 2 – Creating broad inclusive spaces

  1. Three-questions for thinking impact (10 min)
    Participants develop a framework for thinking impact not intent.
  2. Putting it all together (10 min)
    Using up to four simple scenarios participants develop their capacity to action the course content.

Agenda – 90-minutes

Module 1 – Exposing our single-simple stories

  1. Course overview (5 min)
    The lesson introduces the concept of oppression and encourages participants to look for at least four words, three questions, two values, and one idea that they can add to their anti-oppression tool box.
  2. Avoiding Simple-single Stories (10 min)
    The minds on activity support participants in digging deep to unpack the simple-single stories that support prejudice and microaggression.
  3. Explicit vs. Implicit bias (30 min)
    The lesson explores the working of implicit bias and the ladder of inference that supports and anti-oppression stance. Participants uncover four ways to mitigate the effect of personal bias that is rooted in the simple-single stories we have of those who are outside our zone of comfort. At the close of the lesson, participants will have 70% of the required items for their anti-oppression tool box.

  4. Professional boundaries and humor (15 min)
    Participants reflect on two rules for using humor and role of humor as a carrier of implicit bias

Module 2 – Creating broad inclusive spaces

  1. Using values to create an inclusive organizational culture (10 min)
    The lesson explores concrete steps for mitigating the impact of negative beliefs and expectations around racial minorities. Four experts reveal ways to use values to create healthy public spaces.
  2. Three-questions for thinking impact (10 min)
    Participants develop a framework for thinking impact not intent.
  3. Putting it all together (15 min)
    Using an open and honest communication framework, participants reflect on ways to courageously confront microaggression.

Self-study & Trainer Format

The self-study format is ideal for individuals in a position of leadership and can be use by training professionals, or an executive director to build anti-oppression capacity for a team or department. The content can be customized to fit your organizational needs and used as a hybrid or self-study and group training using your own in class or online meeting platform.



Unconscious Bias Training

Overall Purpose 

  1. Develop mindful habits in all aspects of service in a diverse climate.
  2. Master the skills, behavior and attitude of a person who builds authentic connections with individuals across cultures (or outside their comfort zone).

Big ideas:  

  1. Unconscious bias (simple stories) hinders the creation of authentic connections with colleagues, customers, clients, and anyone you interact with.
  2. You can mitigate the impact of unconscious bias (value and respect others) by associating positive images and words with those outside your comfort zone.
  3. Unconscious bias prevents us from seeing the big picture or discerning  the impact of our behavior.